Santiago
Descripción
As a Collection Specialist, you will play a key role in handling the recovery of declined payments from clients. This involves communicating with clients, negotiating payment terms, and resolving outstanding balances while maintaining positive relationships. Additionally, you will offer special incentives to encourage advance payments and prompt settlement of remaining balances. Your tasks include following up on decline-related requests, modifying payment plans, and ensuring accurate documentation of client interactions and payment updates.
Key Responsibilities:
- Recover declined payments from clients by communicating, negotiating payment terms, and resolving outstanding balances while maintaining positive client relationships.
- Submit financing applications to third-party lenders.
- Close files of canceled clients.
- Manage and modify payment plans for clients within resolution plan guidelines, including adding fees for declined payments and restarting payments when needed.
- Send payment receipts and invoices to clients upon request.
- Maintain accurate tracking of declined payments and coordinate with other departments to ensure smooth recovery processes.
- Collaborate with other departments to ensure smooth handling of payment recovery processes.
Requisitos mínimos
- Minimum of 2 years of experience in collections or a related customer-facing financial role.
- Accuracy in data entry and documentation of client interactions and payment updates.
- Effective collaboration with team members to fulfill collection-related tasks.
- Preferred experience in Salesforce.
- Bachelor’s degree in a relevant field such as Business Administration, Finance, Accounting, Economics, Law, or a related discipline is preferred.
Competencias
- aprendizaje al vuelo
- orientación al cliente
- orientado a la acción
